Literature review on complaints management

Complaints and patient satisfaction: a comprehensive review of the literature

Knowledge Management Literature Review

Organizational research on Knowledge Management (KM) has studied the nature of knowledge, the scope of KM, the factors and mechanisms that affect KM outcomes, as well as the theoretical KM frameworks. This paper discusses the implications of past KM studies and identifies nine significant contextual, cultural, structural, managerial, cognitive and technological factors that may impact the overa...

Trust Management: Literature Review

The concept of trust has become popular in public debate and academic analysis. In high income countries this interest is associated with concern for the decline of trust in governments and professionals, and in developing countries has been prompted by debates around the motion of social capital. Trust has been identified as a major factor influencing such things as capital investment, relatio...

Change Management: Review of Literature

Diabetes Management: a Literature Review

Aim: Diabetes Mellitus (DM) is becoming of increasing concern worldwide in terms of individual and societal grounds. Half of diabetics don’t know they have diabetes and about 4 out of 5 diabetics live in low and middle income countries. DM is boosted by the increase in overweight, obesity and physical inactivity. Our aim was to review the latest trends in diabetes control and management in orde...